Arrival and departure
Welcoming pilgrims at air and land ports and seeing them off, with organized procedures and real-time flight tracking.
OUR SERVICES
Our services
Integrated Hajj services for international pilgrims, delivered with Hajj affairs offices and our partners.
OUR SERVICES
Twelve services covering the whole pilgrim journey
From arrival to departure: integrated service, disciplined operations and an owner for every outcome.
Housing and hospitality centers
Prepared accommodation in Makkah and Madinah, run to well-established hotel hospitality standards.
Catering and food safety
Balanced meals that respect pilgrims' cultures, with close control of food-safety requirements.
Transport and group movement
Organized transport between cities and the holy sites, following approved movement plans and strict schedules.
Holy sites services
Preparing the camps in Mina and Arafat and the services at Muzdalifah for comfort and safety.
Madinah visit
Organized visit programs to the Prophet's Mosque, including housing, transport and guidance.
Nusuk cards and digital services
Issuing and delivering Nusuk cards, and connecting services to the approved digital platforms.
Pilgrim experience and support
Multilingual support channels around the clock, with fast handling of feedback.
Security and safety
Safety and evacuation plans and guarding, coordinated with the competent authorities at every site.
Awareness and guidance
Religious and practical guidance before and during the journey, in the pilgrims' languages.
Contractor management
Selecting qualified contractors, verifying their readiness and monitoring their service levels.
Reporting and close-out
Real-time, daily, weekly and final reports, with a documented close-out for every season.
THE PILGRIM JOURNEY
The pilgrim journey
One clear path, with us beside the pilgrim at every stage.
Arrival
Welcome at the arrival port, procedures completed, and an organized transfer to housing.
Makkah
Prepared hospitality centers in Makkah, run to hotel standards, with daily care for each pilgrim's comfort.
Mina
Camps prepared with services and catering, and organized group movement between the holy sites.
Arafat
The Day of Arafah with complete camp services and precise organization of arrival and departure.
Muzdalifah
An organized overnight stay and safe transport within the approved movement plans.
Madinah
A visit to the Prophet's Mosque in an organized program including housing, transport and guidance.
Departure
A gracious farewell and an on-time transfer to the departure port.
CONTRACTING CHANNELS
Contracting channels
Three channels we work through, within the scope authorized for each season.
Hajj affairs offices
Contracting with the authorized body through the channel approved for the season.
Mission-affiliated organizers
Flexibility in group sizes and package levels.
Direct Hajj
A direct booking path through Nusuk Hajj, once the company's eligibility is confirmed.
TOGETHER
Let us serve the Guests of Al-Rahman together
Hajj affairs offices, organizers and contractors: we would be glad to hear from you and build a partnership with clear scope and responsibility.